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Help, I think I have a Virus on my website!

If you or others users of your website see a Virus or Malware warning when browsing your website, it’s possible your site has been infected with malicious code. These infections are a serious problem and can harm others viewing your website.

If a Search Engine like Google discovers malware on your site, your listing in the Search Engine result pages will either be completely omitted or the link to your site will be disabled and replaced with a warning advising visitors not to click on it. Either way, malware can have a severely detrimental effect on your efforts to earn customer conversions.

How do I know if my site is infected?

If you suspect your website is infected, you can perform a comprehensive online scan of the website using the free Website Malware Scanner from Sucuri. The Sucuri scanners use the latest in fingerprinting technology allowing you to determine if your web applications exploited with malware or blacklisted.

To perform a comprehensive scan of your website follow the steps below:

1. click on the link image banner below to go to the Sucuri website.

Sucuri Security

2. Type in your full website address into the box labelled “SCAN YOUR WEBSITE FOR FREE: What’s your domain?”

3. Click the Green button labelled “Scan this site”.

This will launch the free Website Malware Scanner and produce a report. If the status of the report displays as “Verified Clean” your site is not affected with known Malware, Virus exploits or Trojans. If however you still suspect something strange is occurring on your website, you can email support@quikclicks.com.au for our technicians to take a closer look.

If the status of the free Website Malware Scanner report displays as “Site infected with malware” or a similar message your site is need of urgent attention as it may be infecting others and in danger of being Blacklisted by Search Engines like Google.

What if my site is infected?

If the status of the free Website Malware Scanner reports your website is infected, taken offline, cleaned from any malware or malicious code and then re-uploaded to your Web Hosting account. You can find detailed lists of instructions and recommendations for cleaning a website below:

– Google Webmaster guide to cleaning a compromised site

http://support.google.com/webmasters/bin/answer.py?hl=en&answer=163634

– Microsoft Bing guide to clean a site from a malware infection

http://onlinehelp.microsoft.com/en-us/bing/hh204437.aspx

Alternatively, you can signup to a Website Monitoring, Alerting and Malware Removal plan at Sucuri and they will automatically remove any Malware from your website, usually in under 4 hours. They will also monitor your website for any future infections or threats and ensure your site is not blacklisted on any Search Engine.

How do I know if my site is Blacklisted on a Search Engine?

If your website has been recently infected with Malware or you suspect your website may be blacklisted on Search Engines like Google, you should perform a scan of the website using the free Website Malware Scanner from Sucuri mentioned above. After performing your scan, click on the Tab labelled “Blacklisting Status” to view a list of your current status on each of the major Search Engines.

What if my site is blacklisted?

If your website has been been blacklisted on Search Engines, you will need to manually submit your website for review to the relevant Search Engine.

To request a review of your Google listing follow the instructions in the link below:

http://support.google.com/webmasters/bin/answer.py?hl=en&answer=168328&topic=2365140&ctx=topic

To request a review of your Micrsoft Bing listing follow the instructions in the link below:

http://onlinehelp.microsoft.com/en-us/bing/hh204494.aspx

Note: As part of the Yahoo! and Microsoft Search Alliance, Yahoo! Search now displays results generated by the Bing search engine. If your site is Blacklisted in the Yahoo! Search Results, you can have it re-evaluated through Bing using the instructions in the Bing link above.

Alternatively, you can signup to a Website Monitoring, Alerting and Malware Removal plan at Sucuri and they will manage the blacklist removal for you. They will also monitor your website for any future infections or threats and ensure your site is not blacklisted again on any Search Engine.

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